CASE STUDY – PALMETTO FORD

 

PALMETTO FORD

Installed cooling capabilities in service area that increased technician productivity by more than 25%.

AT A GLANCE

CHALLENGES

  • No cooling capabilities in service center
  • Losing employees
  • No space to install

RESULTS

  • 25% increase in labor productivity within 2 years of installation
  • Higher productivity among repair shop staff in afternoons
  • Increased employee retention

ABOUT

Since 1969, Palmetto Ford has established trust through their promise of high-quality service and dedication to their community. They maintain a friendly atmosphere and listen intently to their clients' driving needs to match them with the model best suited to meet their desires. They are committed to providing an atmosphere that makes a difference for their employees, their guests, and community. Palmetto Ford reached out to Total Comfort Solutions in search of relief for their overheated service area. The service area had no cooling capabilities, which created an uncomfortable and unproductive environment for their technicians.

PROJECT DETAILS

CHALLENGES

The service area at Palmetto Ford had no cooling capabilities, which was causing them to lose employees. Remaining employees would experience burnout in the afternoons during summer months due to excessive heat. Palmetto Ford's challenges were:

  • No temperature regulation capabilities
  • No place to install an air conditioning unit
  • Not attracting new employees
  • High employee burnout numbers

SOLUTIONS

Our expert team created a solution for their service area that would address the challenges they had been facing. The solution included:

  • 40-ton packaged cooling unit
  • Platform built for the unit to workaround space constraint
  • Custom ductwork design for even air distribution
  • Programmable thermostat for reliable temperature control and energy efficiency

BOTTOM LINE

Palmetto Ford was able to cool their service department appropriately. The project yielded results for Palmetto Ford that were realized within a 24 month period subsequent to installation:

  • Over 25% increased repair shop labor productivity
  • Repair shop staff more productive in afternoons
  • Increased employee retention
  • Attractive to recruits
  • Increased shop revenue

"The project improved our retention rate within a 24 month period following the installation. The ease of service Total Comfort provides brings value to myself and my position." 
Roger Early, Parts Manager

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